General FAQ's

Which Calzuro style is right for me?

Calzuro Classic and Calzuro Rebel are recommended as personal protective footwear and for standing long hours. This style is designed with a slight heel to reduce fatigue and can be sterilized in the autoclave. For leisurewear, Calzuro Light and Calzuro Aqua are machine washable and can be worn for casual comfort.

What widths do you carry?

All styles for Classic and Lights are medium width. However, the new Rebel style is deliberately wider with a lower heel than the Classic.

How can I clean my shoes?

All Calzuro styles are machine washable and can be bleached. Calzuro Classic styles are unique for medical professionals as they can be sterilized in the autoclave. For culinary use, Calzuro Classic styles can be cleaned in a commercial dishwasher. Click here for autoclave information. See our chart below for temperature info:

How to Clean your Calzuro Classics, Rebels, Aquas, & Lights! Checkout this helpful Calzuro Cleaning Chart!

Do the colors on the website match the shoes?

Every possible effort is made to ensure that colors are displayed accurately, however, computer monitors, lighting conditions and anti-glare screens may slightly affect the color display. Occasional color and surface variations are normal and are due to unique CALZURO manufacturing processes (e.g. high temperatures, high pressures, individual craftsmanship). This condition is acceptable for refund within policy of unworn items sold.

How long will my shoes last?

While Calzuro brand products are durable, the length of wear is unique to the individual. All Calzuro brand merchandise comes with a 6-month warranty from the purchase date.

Where can I find coupon codes?

Follow Calzuro on our Facebook and Instagram pages for upcoming promotions!
Also, be sure to sign up for our Comfort Club loyalty program for special promotions, discounts, and free shipping on orders over $130.

Do you have a group discount?

Yes! Get 15% off with discount code: TOGETHER4U on orders 10+ pairs. Shop with your friends and coworkers and save!

What is the return policy?

At Calzuro, our goal is complete customer satisfaction. Calzuro treats feet, but we understand everyone's feet are unique. When returning Calzuro for a refund, please ship back product in original packaging, unworn and within 30 days of the purchase date. Worn product returned is non-refundable. For full instructions on returns, please refer to the Returns page.

Do my Comfort Club Rewards Points expire?

Loyalty points earned through the Comfort Club program will expire two years from the date of their accrual beginning 03/18/2024. This means that any points accumulated within the program will be valid for use for a period of two years, after which they will automatically expire. We encourage our members to utilize their points promptly to enjoy the benefits they deserve. This expiration policy is designed to maintain the vitality of the program and to continually offer exciting rewards to our loyal patrons. We value your continued support and participation in our Comfort Club, and we're committed to providing you with exceptional service and rewards. Should you have any questions or concerns regarding the expiration of your loyalty points, please do not hesitate to reach out to our customer service team for assistance.


What is the T-Close® System?

The T-Close® is a patented back closure system for the protection of the heel. This heel strap is adjustable, not removable - and makes for a more stable and safer clog.

How does the T-Close® System affect sizing?

There are three levels of the T-Close® heel strap adjustment, which allows a single size to fit averagely up to 2 sizes, according to the position of the T-Close®.

How do I adjust the T-Close® Strap?

Can I wear Comfort Insoles with the Rebel?

Yes. Calzuro Comfort Insoles can be worn with other boots and shoes, including the Rebel.


I received my Calzuro Classic with/without holes order and noticed the size on the bottom of the sole does not match the size I purchased. The size on the heel is correct, why is the sole a different size?

The bottom of the Calzuro sole refers to UK sizing.

My US shoe size is US Woman’s 9 ½. According to the Calzuro Classic size chart, Italian sizes 38-39 and 39-40 both fit a size 9 ½. Which size do I order?

In this case, if you also wear a size 10 the suggested size is a 39-40. However, if you wear a 9-9.5 the size 38-39 would be the correct fit.

Can you change the Heel Straps out with different colors?

Yes, the Heel Straps are interchangeable for customers to coordinate and personalize their Heel Straps and clogs!

Can the Heel Strap hardware be removed?

Yes, a small pin hole will be left, but it is unnoticeable. See how, here.

With or Without upper holes - how do I choose?

This depends on your work environment. Calzuro Classic with Holes increase airflow, which keeps your feet feeling cooler. Shoe covers can be worn for protection against liquids. Calzuro Classic Without Holes are for full upper protection.


How light is the Calzuro Light?

One pound! They truly are a lightweight treat for your feet.

How do I clean my Calzuro Light?

By bleach (liquid or wipes) or machine wash (122 ˚F). Allow footwear to dry by air.

Do the straps come attached?

Yes, the Calzuro Lights have straps and a cranberry hardware attached. The strap can be flipped up if desired.


Do the Aqua fit similar to Calzuro Classic?

The fit of the Aqua is closer to the Calzuro Light. Follow the sizing chart for determining your Aqua size.

What is the maximum heat the Calzuro Aqua can be in?


Do the straps come attached?

Yes, the Calzuro Lights have straps and a cranberry hardware attached. The strap can be flipped up if desired.

Still Stuck?