At Calzuro, our goal is complete customer satisfaction. Calzuro treats feet, but we understand everyone's feet are unique. When returning Calzuro for a refund, please ship back product in original packaging, unworn and within 30 days of the purchase date. Worn product returned is non-refundable.
Crazy Compression & Pro Compression Socks cannot be returned. For Calzuro colors: every possible effort is made to ensure that colors are displayed accurately, however, computer monitors, lighting conditions and anti-glare screens may slightly affect the color display.
NEW CALZURO MERCHANDISE: Calzuro supplies only new and restock-able CALZURO brand merchandise to our customers. Occasional color and surface variations are normal and are due to unique CALZURO manufacturing processes (e.g. high temperatures, high pressures, individual craftsmanship). This condition is acceptable for refund within policy of unworn items sold.
All Classic and Light styles are medium width. However, the new Rebel style is deliberately wider with a lower heel than the Classic. For an exchange, please click here to start.
Enter your order information to access the return and exchange screen. Select your order, the item(s) you want to return, and the option for an exchange that best suits your needs.
You can also reach out to our customer service team at Sales@Calzuro.com or chat, available on our website M-F 9am-4pm (ET). For the best service, please have your order number ready. Our team will confirm your
exchange within 1 business day. When requesting your return, please let us know which item(s) you would like for your exchange. You will receive an email to the address associated with your order detailing the return item(s) and those on the exchange.
Please note: All exchanges are released for shipping after the return has been received and processed by Calzuro. If you would like to receive your exchange pair right away, please return your old order and
place a new one. All exchanges must be made within 30-days of purchase for
products in unworn condition only. Returns incur a $6 shipping fee, however
this is waived for free exchanges of equal or greater value. Exchanges for
items of greater value require payment before the order can be released (pending
return processing).
For returns for refund, a $6.00 label fee and the original shipping costs will be deducted. Please have the original order number ready and be within 30 days of the original order date to request a prepaid return label.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
What is “Free Returns” Coverage?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund at no cost.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
Please click here to start your return.
You will have the option to print your pre-paid return label.
-Once the label is printed, place and/or tape it over the current label on the box.
-Drop the package off at any post office/mail room/center with shipping services.
For an exchange, please click here to start.
Enter your order information to access the return and exchange screen. Select your order, the item(s) you want to return, and the option for an exchange that best suits your needs.
When you select your exchange through Redo, there’s now an option for an instant exchange. Instead of waiting to process your return before shipping the exchange, your exchange is released immediately. Typically, your new order ships the next business day.
When you select an instant exchange, a hold for the amount of the exchange order will be placed on your card and a return label will be issued. Once the return pair has been scanned by the carrier, the hold is released from your card for the exchange order. Please be advised, not shipping the returning pair within 7 days will result in a charge for the full cost of the exchange order. In this case, you will receive a refund once your unworn return is processed at our warehouse.
You can also reach out to our customer service team at Sales@Calzuro.com or chat, available on our website M-F 9am-4pm (ET). For the best service, please have your order number ready. Our team will confirm your
exchange within 1 business day. When requesting your return, please let us know which item(s) you would like for your exchange. You will receive an email to the address associated with your order detailing the return item(s) and those on the exchange.
Please note: All exchanges are released for shipping after the return has been received and processed by Calzuro. If you would like to receive your exchange pair right away, please return your old order and
place a new one. All exchanges must be made within 30-days of purchase for products in unworn condition only. Returns incur a $6 shipping fee, however this is waived for free exchanges of equal or greater value. Exchanges for items of greater value require payment before the order can be released (pending
return processing).
